Roadmap reviews are fully integrated with Klaviyo, and while Klaviyo has it's own review solution, it is restricted., so you'll want to ensure you don't get charged for Klaviyo reviews.
The most common scenario where this could happen is when you want to send a customer an email after they have purchased a product.
Please note that if you use the Ready to review metric in Klaviyo as a trigger, then you will be charged for Klaviyo reviews.
Instead, what you want to do, is use a trigger based of when an order is fulfilled, or order is made. A metric like this does not charge for your Klaviyo review.
Get set up
First, create your product review flow in Klaviyo.
Then go into the Roadmap settings > Klaviyo tab, and add your Klaviyo API key and click save.
Then navigate to Roadmap > Reviews > Settings. Here you'll find a section called "Klaviyo Review Email"Select your trigger under the dropdown "When to send the email".
And then select your Flow name, and click "Create Flow".
This will display a Flow ID and the button "Edit flow" will appear.
Click this button and you will be taken to Klaviyo where Roadmap will have created for you a completely editable flow.
This is where you can also edit your follow up times if a customer has not replied etc.