Email Template Editor FAQ

Question

Answer

Can I set different templates for different branches or locations?

Not at this time. Templates are configured at the organisation level and apply to all branches. Per-branch customisation is on our roadmap for a future release.

What email address do my customers see the email sent from?

All emails are sent from noreply@fieldaware.com, managed at the platform level. You can control what they see as the From Name (e.g. Acme Corp Service Team). The ability to send from your own domain is planned for a future release.

What happens if I haven't customised a template?

All email types fall back to the system default templates automatically. Your customers will always receive a properly formatted, professional email even if you haven't configured anything.

Will changes to my Company Settings affect my email templates?

Yes. Your Company Logo and organisation profile details (name, address, and contact number) are automatically pulled into the email footer. Keeping these up to date in Company Settings ensures your footer always looks correct.

What if I use a dynamic variable but the data isn't available for a specific record?

If the data for a variable isn't available (e.g. no technician assigned to a job), the variable will resolve to blank. Your customers will never see a raw {{variable_name}} in their email.

I don't see Email Templates in my Company Settings. What do I do?

The Email Template Editor needs to be enabled for your organisation. Please contact your FieldAware account team or Customer Success Manager to request access.