FAQs and Troubleshooting

A curated list of the most commonly asked questions.

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22 articles in this collection
Written by James Crain

How do ratings work?

Explains how ratings are assigned, and what they mean.
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Written by James Crain
Updated over a week ago

Is there a cap on how much I can pay to have something delivered?

What is the maximum amount you offer to have something bought and delivered.
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Written by James Crain
Updated over a week ago

How do I request new features?

How to let us know you'd like to see additional features added, or changes made to, GrabMe.
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Written by James Crain
Updated over a week ago

How do I report a bug in the app?

What you can do to let us know there is a bug in GrabMe.
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Written by James Crain
Updated over a week ago

I can't create a request because it says no one is within a '10 Mile Radius'.

Why you can't create a request when no one is within 10 miles of your location.
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Written by James Crain
Updated over a week ago

How do I dispute a charge?

Explains how you can quickly resolve disputed charges.
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Written by James Crain
Updated over a week ago

When is my credit card charged?

Explains when we will make charges on your credit card.
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Written by James Crain
Updated over a week ago

Is my financial information secure?

Explains the security we take to protect your financial information.
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Written by James Crain
Updated over a week ago

Can I use Apple or Google Pay, Bitcoin, or others forms of digital currency?

What forms or payment are allowed on GrabMe.
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Written by James Crain
Updated over a week ago

Why do I need to provide you with a credit card?

Explains why we need your credit card information.
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Written by James Crain
Updated over a week ago

Why do I need to provide a bank account?

Explains why we may need your banking information.
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Written by James Crain
Updated over a week ago

How are delivery payments calculated?

Explains how you know what you will be making for a delivery.
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Written by James Crain
Updated over a week ago

Can I cancel a request, or if I am delivering, decide not to deliver.

How to remove yourself from a delivery request.
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Written by James Crain
Updated over a week ago

If I make a delivery, does that mean I am buying, and then getting reimbursed for that amount?

GrabMe's approach to the buying and delivering products.
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Written by James Crain
Updated over a week ago

If I deliver for GrabMe, how much can I expect to make per day?

An estimate of what you can make delivering for GrabMe.
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Written by James Crain
Updated over a week ago

When do I get paid for deliveries?

Explains when delivery money earned is paid out.
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Written by James Crain
Updated over a week ago

How quickly are delivery requests fulfilled?

Understand how soon you will receive your item(s).
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Written by James Crain
Updated over a week ago

How is GrabMe different from Uber Eats, Postmates, GrubHub, etc.

What sets GrabMe apart from other on-demand delivery companies.
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Written by James Crain
Updated over a week ago

Does GrabMe run background checks for safety?

How we ensure the safety of our users.
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Written by James Crain
Updated over a week ago

What is GrabMe?

A brief explanation of what exactly GrabMe Delivery is.
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Written by James Crain
Updated over a week ago

How does GrabMe work?

The basic GrabMe workflow.
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Written by James Crain
Updated over a week ago

How much does it cost to use GrabMe?

An explanation, and an example, of how much it cost to use GrabMe Delivery.
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Written by James Crain
Updated over a week ago