If I do not wish to continue with my Grace App subscription after the 7 Day Free Trial is over, when should I cancel? You should cancel your subscription before the end of your trial period. For example if you register on the 1st you should cancel before the 7th.

What happens if I forget to cancel before the end of my7 Day 7 Free Trial?

You may request a refund from your app store provider. Please use the following instructions to do so: https://intercom.help/grace-space/en/articles/5615676-how-do-i-request-a-refund-for-my-app-subscription

I am getting an 'invalid password' error, what should I do?

Please use the Forgot Password? option located under the login area.

How do I reset my password?

Select the Forgot my password option. You can find this at the bottom of your login screen. You will receive a recovery link sent to the email address you used to create your account.

I am getting an 'email already exists' error, what should I do?

This is because you have already signed in using a different method, either Facebook, Gmail, Apple or email.

I am getting a 'email address does not exist' error, what should I do?

This means that you have not yet set up your account yet, please follow the 'SIGN UP WITH EMAIL OR CONTINUE WITH FACEBOOK, APPLE OR GOOGLE OPTION' to set up an account.

What do I do if my recordings are stopping in the middle of a session?

I cannot find the recording I am looking for. Try searching for a keyword using the search feature. Or click on one of the boxes with the heading that best describes your issue. Then select whether you are looking for a single session or a 7 day series.

How do I change my payment details?

What is the cost of the premium subscription per month? $19.99 per month.

What is the cost of the premium subscription per year? $119.94 per year.

When will I be billed for my monthly subscription? If you register for the subscription October 1st for example, you will automatically be charged for the following month on November 1st. Unless you cancel before this date.

When will I be billed for my yearly subscription? If you register for the subscription on October 1st 2020 you will automatically be charged for the following year on October 1st 2021. Unless you cancel before this date.

If I cancel in the middle of my yearly subscription, what does that mean? You have paid for the year in advance. Therefore regardless of when you cancel you will have continued access to your app as a premium user until the end of your yearly billing cycle.

What happens when I cancel my monthly subscription? You have paid for that month up front. Therefore when you cancel you can continue to use your app as a premium user until the end of that monthly cycle.