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Troubleshooting Declined Transactions Beyond Fund Availability
Troubleshooting Declined Transactions Beyond Fund Availability
Updated over 11 months ago

Problem: Understanding Non-Fund Related Declines

Occasionally, despite having sufficient funds, your transaction may encounter a decline. This issue often stems from factors unrelated to your account balance. Let's explore these non-fund-related declines and address key considerations to ensure a smooth transaction.

1. Suspected Fraud and Other Non-Fund Related Declines:

  • Banks may decline transactions as a precaution against suspected fraudulent activity. This protective measure can be triggered by unusual spending patterns, out-of-state transactions, or cardholder restrictions.

Solutions: Addressing Non-Fund Related Declines

1. Verify and Communicate with Your Bank:

  • If you believe that you entered all information correctly, and have enough funds to complete the transaction on the checkout but still getting declined. The best option is to contact your bank. Confirm the transaction's legitimacy and provide any necessary details to resolve the issue.

2. Double-Check Card Information:

  • Ensure precise entry of card details during the transaction. Even minor errors in the card number, expiration date, or CVV can result in an unintended decline.

3. Clear International or Out-of-State Transactions:

  • For transactions involving different states or countries, inform your bank in advance. This proactive step prevents declines associated with unfamiliar transaction locations.

4. Lift Cardholder Restrictions:

  • Inquire about and, if possible, lift any cardholder restrictions with your bank. Temporary lifts can facilitate your intended transactions without unnecessary declines.

5. Payment Information Accuracy:

  • It's crucial to fill out all payment information accurately. Verify the Cardholder Name, Billing Address, and Zip Code entered during the transaction. Precision in these details is essential to a successful transaction.

Security on Checkout with Graming.com

1. Trust in Checkout.com:

  • Graming.com prioritizes the security of your financial data by partnering with the trusted checkout processor, checkout.com. This ensures a secure transaction environment, offering peace of mind during your social media engagement purchases.

2. No Storage of Payment Information:

  • Importantly, Graming.com does not store any client payment information. Your data is processed securely through checkout.com, aligning with our commitment to user privacy and security.

By addressing these considerations and ensuring accuracy in your payment information, you can navigate through non-fund related declines and enjoy a seamless transaction experience on Graming.com.

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