Purpose
This policy outlines how Grand Coastal Hotel manages reservations when guests fail to check in as scheduled and do not communicate changes in their plans. It ensures effective room management and provides a fair, transparent approach for the hotel and guests.
Policy Statement
1. Definition of a No-Show
A reservation is considered a "no-show" when a guest does not arrive by 4 p.m. on the scheduled arrival date and fails to inform the hotel of any delays or changes to their plans.
2. Reservation Holding Period
Reservations will be held until 4 p.m. (24 hours from the original check-in time). If the guest has yet to check in or communicate with the hotel by this time, the reservation will be marked as a no-show.
3. Charges for No-Show Reservations
Total Charge: Guests who do not arrive and fail to notify the hotel by the specified cut-off time will be charged for the entire stay.
Cancellation of Subsequent Nights: If the reservation is for multiple nights, any remaining nights will be canceled, and the room will be made available for other bookings.
4. Communication Attempts
In the event of a no-show, the front desk will attempt to contact the guest via phone, email, or messaging. Just so you know, all communication attempts will be documented.
5. Exceptions
Unavoidable Disruptions: Guests experiencing delays due to unavoidable circumstances (e.g., natural disasters, flight cancellations) may be eligible for a waiver or rescheduling, provided the hotel is notified promptly.
Prepaid Reservations: Different terms may apply for prepaid or promotional bookings, as outlined during the booking process.
6. Credit Card Charges
By confirming a reservation, guests authorize a charge for the entire stay to the credit card on file in case of a no-show. Documentation will be provided for disputes.
Contact
For questions or more information, please get in touch with our front desk:
Phone: +592-220-1091
Email: frontdesk@grandcoastal.com