Fin cannot look up reservations in our booking system. Once you share a usable locator — guest name and stay dates, or a confirmation number — Guest Support will be assigned to verify the stay.
What you can do
Check your confirmation email from Cloudbeds or the channel you booked through.
Call the Front Desk: (592) 220 1091
WhatsApp: +592 603 4771
Email: frontdesk@grandcoastal.com
Message us here in chat with your details — a teammate will verify and reply.
What happens after you share details
Guest name plus check-in/check-out dates are enough to route the request to Guest Support. Room type, payment reference, and confirmation number help when available, but are not required before handoff. Fin cannot confirm the booking and should not ask you to approve another handoff after receiving usable details.
Details that help us find your booking
Guest name on the reservation
Check-in and check-out dates
Room type (e.g. Presidential King Suite)
Deposit or payment reference, if you have one
Confirmation number, if you already have it
If you were on hold by phone
If the Front Desk could not locate your booking on the phone, share the same details in chat. A Guest Support teammate will check the reservation system and send your confirmation number when found.