Referral bonuses are paid out in payment cycles, with an indicative delay of up to 3 weeks after the required conditions have been validated. An active subscription is essential to be eligible for bonus payouts, so please make sure that both you and your referred friend remain up to date with your subscription.
If your subscription is no longer active, don’t worry: you can simply top up your account with the outstanding subscription amount. Once this is done, you will automatically be included in the next payment cycle.
Please note that speaking with an agent will not speed up the processing of bonuses, as the system is fully automated.