Overview
We are currently experiencing a temporary network connectivity issue that may affect a small number of users relying on Spiio soil sensors within the GreenCast® Connect platform.
What’s happening?
Some GreenCast® Connect may notice that one or more of their Spiio soil sensors are not working or not reporting data as expected. If you're seeing missing sensor data, offline readings, or your Spiios appear disconnected. This is due to an issue in the third-party network provider, which is currently impacting data transmission.
What we’re doing about it
Our technical team is actively working with the network provider to resolve the issue. We will continue to provide updates until full sensor functionality is restored. We understand the importance of reliable data and sincerely apologize for any inconvenience this may cause.
What you can do
If you're experiencing connectivity issues or need to report any problems with your Spiio soil sensors:
You can reach out directly to your Digital Platforms Sales Specialist
Help Center & Chat
We recommend checking our Help Center for quick answers. It includes detailed guides, troubleshooting steps, and FAQs to help you resolve common issues.
Live Chat: Our Help Center features a chat option to connect with a support representative during business hours.
Contact Our Support Team
If you require further assistance, our support team is available during the following hours:
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM PST
Help Center: intercom.help/greencast-connect/en
We appreciate your patience and understanding as we work to resolve this matter swiftly. Be assured that we are diligently addressing the issue to restore normal operations as soon as possible.