Activating the cellular connection of your Aero™ GCX Microclimate Sensor is a crucial step in ensuring it can transmit data effectively. Your Aero™ GCX uses different light patterns to indicate its current status.
Most blinking lights are part of normal operation, while others may indicate that the sensor needs attention.
Initial Activation:
Press the power button on the sensor. This wakes the sensor and begins the process of connecting to the cellular network.
Understanding the Indicator Lights:
Watch the LED light on the end of the sensor to monitor its connection status.
White Blinking Light: A blinking white light means the sensor is attempting to establish a cellular connection. This is normal while the connection process is underway.
Green Blinking Light: Indicates a successful connection to the cellular network. Wait for the light to stop blinking green before proceeding.
Red or Magenta Blinking Light: A blinking red or magenta light indicates the sensor was unable to establish a cellular connection. Check that you're installing the sensor in an area with adequate cellular coverage, then try again. If the light continues blinking red or magenta after multiple attempts, perform a sensor reset and retry the connection. If the issue persists, contact Support for assistance.
If you're having trouble establishing a connection, we recommend performing a Location Quality Test before installation to ensure the location has adequate cellular coverage.
If Connection Fails:
Further Steps: In case the green light is not achieved after several attempts:
Try relocating the sensor to a nearby site with potentially better cellular reception.
Reach out to support for further assistance.
Troubleshooting Connection Issues:
Reattempt Connection: If you encounter a red or magenta blinking light, follow these steps:
Power the sensor off.
Wait at least 30 seconds.
Press the power button again to retry connecting to the network.
Need Help?
Self-Service Support: Help Center, Live Chat & Instagram
You can access help and support directly from within the GreenCast Connect app.
How to Access Support in the App:
Open the GreenCast Connect app.
Go to Settings.
Select Customer Service.
From there, you can browse the Help Center or start a chat with our support team.
Help Center:
Our Help Center includes step-by-step guides, troubleshooting articles, and frequently asked questions to help you quickly resolve common issues on your own.
Help Center: https://intercom.help/greencast-connect/en
Contact Our Support Team:
If you require further assistance, our support team is available during the following hours:
Support Hours: Monday–Friday, 8:00 AM–5:00 PM PST
Live Chat:
You can chat with our support team directly from the GreenCast Connect app.
To start a chat:
Go to Settings.
Select Customer Service.
Tap Ask a Question.
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Instagram: @greencastconnect
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