Getting Started

Making Payments

What to Expect

Financial Hardship

Insurance

Escrow

Welcome to Gregory Funding. We are so happy you are here! We understand how a transfer of your mortgage loan can be stressful, so we are here to assist you through the process and provide you information to make your transition a breeze.

Getting started

Approximately 10 days after your transfer date, you will be able to register online to view your account information, access monthly billing statements, and make payments online 24 hours a day.

Making your payment

There are several ways available for your make your payments – please refer to this article for our payment options.

What can I expect in the first 60 days following transfer?

We work hard to make sure your account status accurately picks up where you left off with your prior servicer. Once we have thoroughly reviewed your account, usually within 10 days of your service transfer date, we will send you a welcome packet that includes the status of your account balances. If something seems wrong, we are here to help! Give us a call at 866.712.5698 so we do the research to ensure our records are correct.

We look forward to speaking with you directly. We won’t call you unless we have important, time-sensitive questions or information about your loan. If we do call, we will make every effort to reach you at the most convenient time and place. Please be sure to provide your customer service representative with this information so we can update our records.

We understand you may not always be able to answer when we call you. We encourage you to program our phone number in your phone, so you always know it is us. If your first and last names are on your voicemail greeting, we will be able to leave you a message so you can return our call at your earliest convenience.

Financial hardship

If you have been struggling with your monthly payments and need assistance, we have several options available to help you get back on track.

Insurance

It is important that you let your Homeowners Insurance provider know that your loan was service transferred and to update the mortgagee clause on the declaration page as follows. This update ensures that your insurance provider will know where to send proof of coverage, invoices for payment, and claim proceeds for repairs.

Gregory Funding LLC

ISAOA/ATIMA

PO BOX 692402

San Antonio, TX 78269-2402

Escrow

We review your escrow account within the first 60 days of acquiring your loan to ensure there will always be enough money in the account to pay your taxes and/or insurance on time. We will send you a written notice of that review. If you have questions upon receipt of that notice, our customer service agents are here to help! For helpful information related to an escrow account click here.

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