PO Box 742334
Los Angeles, CA 90074-2334
Error or Information Request Mailing Address:
If you think there is an error related to your loan account, or would like to request information related to the servicing of your loan, you must write to us on a separate sheet of paper. Not on a payment statement or any other form.
You must mail your version of the underlying event and your questions to our errors and inquiries address:
Attn: Errors & Inquiries
PO Box 230668
Tigard, OR 97281-0668
General Correspondence Mailing Address:
Any borrower correspondence other than a loan payment, notice of error or a request for written information (for example, a loss mitigation application or an insurance claim packet) must be sent to us at:
PO Box 230579
Tigard, OR 97281-0579
Phone and Fax Numbers:
Customer Service Phone: 866.712.5698
Customer Service Fax: 866.712.5697
COMPLAINTS REGARDING THE SERVICING OF A MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TX 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550.
A complaint form and instructions may be downloaded and printed from the Department’s website located at www.sml.texas.gov or obtained from the department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at firstname.lastname@example.org.
NEW JERSEY RESIDENTS:
New Jersey law prohibits discrimination in housing. Click here for additional information.