Connecting a LinkedIn Profile to Grinfi: Troubleshooting Guide

Connecting a LinkedIn profile to Grinfi is done step by step via the Cloud Browser. If you face any issues during the process, first identify at which step the error occurred. This will help you find a solution faster. Below you’ll find detailed troubleshooting tips for the most common problems.

Only one user per workspace can use the Cloud Browser at the same time. If you see an error while connecting a new profile, you need to either wait until the remote desktop becomes available or authorize the profile through GoLogin. More details on connecting profiles are available in this article.
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Error when connecting your own proxy

If you selected a custom proxy and cannot move to the next step, the proxy is likely unavailable or temporarily down (it’s normal for proxies to go into downtime during the day).

Try again after 5 minutes or within an hour. If the issue persists, contact your proxy provider to test and replace the proxy if needed. Alternatively, you can use Grinfi’s proxy.
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​Error: “Something went wrong”

This may indicate an inactive account token. Log out of Grinfi, clear your browser cache, and log in again to refresh the token.
It can also mean that maintenance is being performed on the platform. Try again in 30–40 minutes.
If the issue continues, contact our support and provide a description of the issue, a screenshot, the profile name, and proxy details.
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​Error: Proxy Error. Request timeout after ___ms

This means the proxy lost connection at the time of opening the browser. You can wait until it reconnects, or restart the process by pressing Start over (a new IP address will likely be assigned, and the proxy will work). If the error persists, repeat a few times. If nothing helps, contact support.
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This issue is on LinkedIn’s side: the captcha may not work with certain IP addresses. Close the session and return to Grinfi. Press Change Proxy, select a country, and try again.
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You may need to repeat several times until you find an address where the captcha works correctly.

Usually caused by server maintenance or updates. Try again in 30–40 minutes. You won’t lose progress, just press Check LinkedIn Session again to complete the connection.

To enable copy-paste: open Grinfi settings and activate Clipboard (1). If it’s not there, go to another settings section (2) and enable it.

After activation, ctrl+c / ctrl+v will work inside the Cloud Browser.

Unable to download the app
This is a rare issue, but it can happen if your antivirus or internet provider blocks the download. Try disabling your antivirus temporarily, manually allowing the download, or using a VPN.
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“User not found” error

Check that the email you entered matches the one linked to your GoLogin account. You can find this in the GoLogin app - click the three lines in the top-right corner to see your email.
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If the email is correct, try starting the setup process over by clicking "Start Over" on Grinfi.
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“Something went wrong” error

Grinfi may be undergoing an update. These usually take between 5 and 30 minutes. Try again later.

In the GoLogin window, refresh your session list by pressing Cmd + R (on Mac) or F5 / Ctrl + R (on Windows). You can also click “All Profiles” in the top-left corner of GoLogin.
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If the session doesn’t appear, double-check that the correct GoLogin email was entered in the previous step - it’s possible another account’s email was used by mistake.
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Critical update not installed

Check for browser updates and install them. If no updates are shown, restart the browser; sometimes update prompts appear only after restarting.

​Blocked by Internet providers or VPN
Some internet providers block traffic through certain addresses. To test if that’s the case, disconnect from your home/work Wi-Fi and try using a mobile hotspot. If the session opens this way, your provider is likely the issue. We recommend switching proxies in this case. Similarly, if you're using a VPN, disable it and try again.

​Proxy is temporarily unavailable

Wait 5 to 60 minutes and try launching the session again. Access should be restored automatically.

This usually happens when you enter a search query into the URL bar instead of a full address. Proxy providers often block search engines to prevent misuse. Only direct links are allowed. Type linkedin.com directly into the URL bar to access LinkedIn correctly.

Third-party services use external databases to detect IP locations. Some may be outdated, which can make GoLogin display a different country than the one selected in Grinfi.
This is only a visual inconsistency and does not affect security.