Connecting your profile to Grinfi through GoLogin is a step-by-step process. If you encounter any issues during setup, you first need to identify which step caused the problem, as this will help you resolve it more efficiently. Below you’ll find detailed solutions for the most common issues.
Problems during GoLogin installation
Unable to download the app
This is a rare issue, but it can happen if your antivirus or internet provider blocks the download. Try disabling your antivirus temporarily, manually allowing the download, or using a VPN.
Issues setting up the proxy
Error while connecting your own proxy
If you're using a personal proxy and can’t proceed to the next step, it’s likely that your proxy is temporarily down or unavailable. This is normal - proxies often go into downtime for short periods.
Try again in 5-60 minutes. If the issue persists, contact your proxy provider and request a check or replacement. You can also switch to a proxy provided by Grinfi.
“Something went wrong” error
This may indicate an inactive account token. Sign out of your Grinfi account, clear your browser cache, and sign in again. This refreshes the token. If the issue continues, contact support and include the error screenshot, profile name, and proxy information.
GoLogin session isn’t being received
“User not found” error
Check that the email you entered matches the one linked to your GoLogin account. You can find this in the GoLogin app - click the three lines in the top-right corner to see your email.
If the email is correct, try starting the setup process over by clicking "Remove Browser" on Grinfi.
“Something went wrong” error
Grinfi may be undergoing an update. These usually take between 5 and 30 minutes. Try again later.
Can’t see the Grinfi session in GoLogin
In the GoLogin window, refresh your session list by pressing Cmd + R (on Mac) or F5 / Ctrl + R (on Windows). You can also click “All Profiles” in the top-left corner of GoLogin.
If the session doesn’t appear, double-check that the correct GoLogin email was entered in the previous step - it’s possible another account’s email was used by mistake.
Unable to launch GoLogin session
Blocked by Internet providers or VPN
Some internet providers block traffic through certain addresses. To test if that’s the case, disconnect from your home/work Wi-Fi and try using a mobile hotspot. If the session opens this way, your provider is likely the issue. We recommend switching proxies in this case. Similarly, if you're using a VPN, disable it and try again.Proxy is temporarily unavailable
Wait 5 to 60 minutes and try launching the session again. Access should be restored automatically.
“This site can’t be reached” when typing an address
This usually happens when you enter a search query into the URL bar instead of a full address. Proxy providers often block search engines to prevent misuse. Only direct links are allowed. Type linkedin.com directly into the URL bar to access LinkedIn correctly.
Can’t pass LinkedIn captcha
This is a known LinkedIn issue - some IPs are incompatible with their captcha system for unknown reasons. Close the session, return to Grinfi, click “Reset Proxy,” choose a different country, and try again.
You may need to repeat this process a few times until you get an IP where the captcha works properly.
Final step error: “something went wrong”
This is usually caused by server maintenance or an update in progress. Try again in 30-40 minutes. You won’t lose any progress - click “Check LinkedIn Session” again to complete the connection process.