Club admins and members can reach you in two ways:
Through the Contact link at the bottom of every shop page
By replying directly to an email they received from the shop (order confirmation, shipping notification, voucher, etc.)
In both cases, messages go to the shop's contact address, which depends on your configuration. There are 3 possible cases.
Emails sent to your clubs and members
All emails sent to shop managers and club members are sent from noreply@grinta.eu.
When a recipient clicks Reply, their reply automatically goes to the shop's contact address, not to noreply@grinta.eu. This contact address is also highlighted in every email, so your clubs and members always know where to reach you.
Important: noreply@grinta.eu is used for sending only. Ask your clubs to use the Reply button or the shop's Contact link.
Case 1 — A support email is set at the retailer account level
All contact requests and replies to shop emails go to that address, regardless of which shop they come from.
How to set it up: go to Settings > Support & contact and enter your support address in the dedicated field. Save.
Case 2 — No support email is set, but the shop has a linked sales representative
Contact emails go to the sales representative assigned to that shop.
How to check which rep is linked to a shop: go to the Shops tab > open the club > check the Sales representative column.
How to update the assigned rep: go to Settings > Sales team > Sales representative list.
Case 3 — Neither a support email nor a linked sales representative is set
Emails go to the retailer's main account email address.
ℹ️ Recommendation: always configure a dedicated support email to keep your inbox organised and ensure requests go to the right person.