A duplicate shop, a test created during your onboarding, a shop that never opened? Delete it yourself from its settings and keep your club list tidy.
Deactivate or delete?
Deactivate: the shop is no longer accessible and can't receive new orders, but orders in progress are still fulfilled. You can reactivate it at any time (see Deactivate a club shop)
Delete: deletion is permanent. The shop disappears and can't be put back online
How to delete a club shop
From your dashboard, click Clubs, then the club concerned.
Open the Shop tab, then the General section.
In the Danger zone box, click Delete shop.
Read the summary, then click Delete permanently.
Important: the shop, its administrators' accounts and its bank details are deleted and can't be restored. The shop's order history remains available in your account.
The club still has unpaid cashback
If the club still has cashback to collect, the deletion window shows a warning with the remaining amount. You can still delete the shop, but the club will lose this cashback.
Before deleting, ask the club to request a payout from its dashboard.
A cashback payout is in progress
If a payout of the club's cashback is in progress, deletion is blocked. You'll be able to delete the shop once the payout has been made.
Tip: before deleting a shop, check the club's cashback fund to make sure there's nothing left to pay out.
FAQs
Can I recover a deleted shop?
No, deletion is permanent. To start again with this club, create a new shop.
What happens to the orders placed on the shop?
The shop's order history remains available in your account.
What happens to the club's cashback?
Any cashback not yet paid out when the shop is deleted is lost. Ask the club to request a payout from its dashboard before you delete the shop.
I just want to pause the shop. What should I do?
Deactivate it instead of deleting it: the shop goes offline and you can reactivate it whenever you like.