When you purchase a product featured on Grommet, you are making that purchase directly with the Maker, on their website. Although Grommet is not directly involved in a transaction between a buyer and a Maker, we will provide support in the unlikely event that your order does not go as expected and you are unable to reach a resolution with the Maker.

If you experience an order issue, the first thing you must do is contact the Maker directly. This includes questions about tracking, shipping, returns, and exchanges. Please give Makers 48 hours to try to resolve the issue. Please keep in mind that the business we feature on Grommet are small, up-and-coming businesses and may take a little longer to get back to you.

If you’ve been unable to successfully communicate with the brand to resolve an order issue, you can reach out to us at support@thegrommet.com.

What are my options if I’m not satisfied with how my issue was resolved?

Here at Grommet we pride ourselves on working with and featuring small business and Makers who genuinely care about our Shoppers and providing excellent customer service. That’s why we vet the products and businesses we feature each week. But of course we aren’t fortune tellers. It’s rare but a small business may have a unique set of challenges that we can’t foresee. That’s why we invite you to contact us with any unresolved issues and share your feedback with us. In the instance where a Maker isn’t living up to expectations, we will consider removing them from being featured.