Failed Membership Payment and Grace Period
When a membership payment fails, the student is placed in a 7-day Grace Period to allow time for payment completion. Here’s what to expect during this period:
Immediate Notifications:
Both the student and the studio receive an email immediately after the failed payment.
The student also gets a push notification, prompting them to complete the payment.
Student’s Mobile App Options:
Inside the app, students can select PAY NOW under their membership to resolve the payment.
They will see a “Payment Due” alert, with reminders every 4 hours during the first 24 hours.
Studio’s Payment Option:
Studio staff can also use a PAY NOW button on the student’s profile to complete the payment if needed.
Grace Period Status:
During the 7-day grace period, students remain enrolled in their classes and can make the payment anytime within this timeframe.
However, while the payment is owing (Standby or Pending), the membership can't be used to book new classes. Students can still purchase and book drop-in classes separately.
After the Grace Period
If payment has not been made by the end of the 7-day grace period:
The student is automatically removed from all class bookings.
The system continues the membership and will attempt to collect the owed amount on each billing date, along with any future payments. Groovio never cancels the membership automatically — it stays in place until the payment is made or the studio cancels the membership.
If the student is removed from bookings due to non-payment, they must be re-enrolled manually.
This process ensures students have adequate time to resolve payments while keeping the studio informed.
For more on what you'll see on the student's profile and how to collect the owing amount, see What happens when a membership payment fails (Standby).