Proactively verifying your benefits helps you understand your coverage, manage out-of-pocket costs, and avoid unexpected bills, resulting in a smoother healthcare experience. This guide offers a visual overview, walks you through contacting your insurance provider, and outlines the information you need to verify your benefits.
Visual guide
Step 1: Gather your information
Preparing your documents before contacting your insurance provider will help ensure the process goes smoothly. Be sure to have the following information on hand:
Full name
Date of birth
Insurance member ID number (found on your insurance card)
Step 2: Gather Grow Therapy's information
You'll also need some details about Grow Therapy. When speaking with your insurance provider, confirm which facility name applies based on your location (California or other states).
📍For California clients only
📍For California clients only
Facility Name: Grow Healthcare Group PC
Service Address: 99 S Almaden Blvd, Suite 600, San Jose, CA 95113
Tax ID: 871702628
NPI: 1154994846
📍For clients outside of California
📍For clients outside of California
Facility Name: Grow Healthcare Group PA
Service Address: 66 W Flagler St, Suite 900, Miami, FL 33130
Tax ID: 852938829
NPI: 1245845932
Step 3: Contact your insurance provider
To verify your mental healthcare benefits, start by calling the member services number on the back of your insurance card. Let the representative know that you're calling to confirm coverage for outpatient services at Grow Therapy.
The most important thing to confirm is whether Grow Therapy is an in-network provider. If necessary, be ready to provide the Grow Therapy Tax ID and NPI number listed above for additional verification.
💬 Questions to ask during the call:
Are outpatient mental health services covered under my plan?
Is Grow Therapy in-network?
Is pre-authorization required before starting therapy?
What's my copay or coinsurance per session?
What is my deductible, and how much have I met?
Are there session limits for therapy services?
For more details about insurance coverage, refer to this guide.
Step 4: Document the results
During your call, make sure to write down the following:
📞 Representative's name
📅 Date and time of the call
📝 Answers to the questions you asked
💬 Any additional information provided by your insurance company
Keeping a thorough record will help you reference the details later if needed and ensure that you have a record of the conversation for future follow-ups.
Step 5: Start your care journey!
Congratulations! You've successfully verified your insurance benefits. Now that your insurance details are confirmed, you're ready to book your first appointment.
Additional support
Existing Grow Clients: If your insurance company requests additional information, you can contact the Billing Support Team through your client portal.
Prospective Grow Clients: If you're not a Grow Therapy client, you can reach out via the Contact Us page, using a contact form, or use the help widget available in the lower right corner.
Need quick answers? You can also view the FAQ article for guidance on verifying your benefits and answers to common questions.