If you need to contact your provider outside of a scheduled session, you can send them a secure message using the Grow Therapy mobile app. This article explains how to use the messaging feature to share updates, ask questions, and coordinate scheduling easily.
🛠️ Feature notice: The mobile app will be rolled out gradually. As of October 30, it will be available to clients in California, Texas, Georgia, Pennsylvania, and Tennessee.
🚨Disclaimer: Grow Therapy messaging is not intended for emergencies. If you or someone you know is in crisis or needs immediate help, call 911 or +1 800-273-8255 to speak with a crisis counselor. Additional emergency resources are available here.
Key Points
The messaging feature is for non-urgent, non-emergency communication.
You can use it to share messages and files with your provider between sessions.
Providers typically respond within 1-3 business days, and you'll be notified whenever a new message or reply is sent.
For questions about billing, insurance, and other non-clinical issues, please contact the Support Team.
Contact your provider
Follow these steps to contact your provider through the mobile app:
Log in to the Grow Therapy mobile app on your iOS device.
Tap the ☰ navigation menu in the top-left corner of your screen.
Select Provider messages.
The messaging feature will open. Type your message in the text field.
Tap the ↑ send arrow to send your message.
To add an attachment, tap the ➕ attachment icon.
Select a file from your device, then tap the ↑ send arrow.
Your attachment will appear instantly in the chat thread.
Additional support
Please refer to this guide for a desktop walkthrough of the process. To learn when to contact your provider instead of the Support Team, review this resource.