Gorgias is an all-in-one customer support and live chat helpdesk that connects all your communication channels to manage all your customer support in one place. The integration between Growave and Gorgias will allow you get your customer reviews and questions in your helpdesk. So you can offer your customers quick support and aid with solving their issues from one place.
Moreover, you will not miss any questions or negative customer feedback left on your store. You will receive notifications in your Slack channel. So it can greatly improve a process of interaction and communication with your customers. The integration between Growave and Gorgias app is available from the Growth plan.
The flow templates are fully editable.
Download both flaws here -> Export them -> Upload to Shopify Flow app
“Someone left a negative review” – flow. All you need is to download the flow file from our platform and add it to your Shopify Flow tasks. A ticket will be automatically created in the Gorgias app if someone leaves a negative review.
“Someone asked a question” – flow. You can easily add this flow file to your Shopify Flow tasks to receive a message when someone asks a question about a product in your Slack channel.
Then you only need to configure settings on the Gorgias side. So, once somebody leaves a bad review or asks a question, it will be sent into Gorgias as a ticket. Also it’s possible to set it in a way that notifications will be sent into Slack channel.
It's easy as a pie! :)
Contact us if you have any further questions or need any assistance.