Order rewarding settings refer to the "Place order" rule as it is possible to define according to which order statuses customers will receive points, at which condition the points are subtracted from the orders, and exclude issuance of points from taxes, shipping costs, and discounts used.

To dive deeper into the matter, let's have a look at the Rewards settings below:

1) Rewarding options

Rewarding customers in accordance with order statuses means that the points for the "Place order" rule will be given to the order when one of these options is chosen:

  • Paid;

  • Partially paid;

  • Fulfilled;

  • Partially fulfilled;

  • Authorized;

  • Pending.

2) Subtracting rewards

Subtract rewards according to the order status means that points for placed orders will be subtracted if the order status is one of the following:

  • Refunded;

  • Partially refunded;

  • Voided.

You may learn more about them here in the detailed guide.


3) Excluding coupon discounts used

If your customer applies a discount to their order and you want to give the points for every $1 spent considering this discount, please click on the "Exclude coupon discounts used".

I.e the order costs $100 itself, your customer used a 10% discount and will pay only $90. According to the "Place Order" action, you will have to give 100 points ($1=1P), but enabling this option, you will give only 90 points instead of 100 because you've excluded the discount from the order's cost.


4) Including taxes

You can include taxes like VAT or TVA, for example, the total command is 20$ and VAT is 2$ from command. If you include taxes your customer will receive 20 points, if taxes will be not included he will receive 18$.


5) Including shipping costs

Also, you can include shipping costs to your rewards program, for example, the total command is $28 and the shipping cost is $8, so in the end, the customer will receive 28 points to his balance.

So your clients will receive the full amount that they have spent on their command.

This setting can be disabled at any time, up to your decision as a shop owner.

Hope it was helpful. 🥰

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