For FAQs sake

General questions about GROW, superannuation, contacting us, app troubleshooting and more.

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31 articles in this collection
Written by GROW Super

I'm getting an error when I try to link my bank account

Things to look at if you can't connect your bank account.
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Written by GROW Super
Updated over a week ago

Why would I use GROW?

What makes GROW different from other Super funds? From our app to our features, GROW is super that makes sense.
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Written by GROW Super
Updated over a week ago

Fees

Discover our fee and everything it includes.
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Written by GROW Super
Updated over a week ago

What's GROW'S address, and other important information?

Including ABN, Trustee, postal address, Who is LESF?
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Written by GROW Super
Updated over a week ago

Tell your employer about your GROW account.

Where to find all the details your employer needs
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Written by GROW Super
Updated over a week ago

How to make a Superannuation Guarantee payment via bank transfer

All the details you need to make Employer contributions.
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Written by GROW Super
Updated over a week ago

Cancellation Requests

Looking to cancel your GROW account? :-(
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Written by GROW Super
Updated over a week ago

I can't find a number to call you on

Looking for our phone number? Contact us via email or on social media.
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Written by GROW Super
Updated over a week ago

What does Consolidating mean?

Stop. Consolidate and listen. All about consolidating your super.
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Written by GROW Super
Updated over a week ago

Can I choose to rollover only some of my Super accounts to GROW?

Pick and choose as you wish.
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Written by GROW Super
Updated over a week ago

Wait, what is a Tax File Number and how do I find mine?

Where to locate your tax file number (TFN) and what to do if it's not working
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Written by GROW Super
Updated over a week ago

How does GROW connect with my bank accounts?

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Written by GROW Super
Updated over a week ago

I consolidated, but my money is not showing up in my app balance.

What's up with that?
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Written by GROW Super
Updated over a week ago

My Super balance looks lower than expected

Did you spot a discrepancy between what's in your account and what you know should be in there?
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Written by GROW Super
Updated over a week ago

Which banks are supported with GROW Super for voluntary contributions?

Wanting to connect your bank with GROW? Here's those that are supported.
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Written by GROW Super
Updated over a week ago

When does the spare change or other contributions get taken out of my bank account?

Making sure you're ready to be debited
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Written by GROW Super
Updated over a week ago

What happens if I don't have enough money in my account when my spare change or voluntary contribution is debited?

Read our direct debit request service agreement
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Written by GROW Super
Updated over a week ago

Can I use multiple spare change tools, including GROW's?

Connected to other round-up tools? No worries!
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Written by GROW Super
Updated over a week ago

Where can I find the Product Disclosure Statement (PDS)?

Your search is over. View or download the PDS here.
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Written by GROW Super
Updated over a week ago

Nominate a Beneficiary

To nominate or not to nominate - that is the question!
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Written by GROW Super
Updated over a week ago

How secure is my money and personal info? Am I safe?

Security, personal information, data.
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Written by GROW Super
Updated over a week ago

Tell me more about investing in what I care about and can I invest in Facebook?

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Written by GROW Super
Updated over a week ago

Who is Dimensional Fund Advisors?

Introducing our fund manager - Dimensional Fund Advisors
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Written by GROW Super
Updated over a week ago

Is there a minimum investment amount required to open a GROW account?

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Written by GROW Super
Updated over a week ago

Do I have to select a Tactical Tilt or add voluntary contributions?

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Written by GROW Super
Updated over a week ago

The GROW app isn't working for me!

Issues with the app? Need help?
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Written by GROW Super
Updated over a week ago

Super is still really confusing, I don't understand what you're talking about!

Still unsure about Super?
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Written by GROW Super
Updated over a week ago

What is a Super Guarantee?

Are you getting paid the correct super you are entitled to?
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Written by GROW Super
Updated over a week ago

What is GROW's Unique Super Identifier (USI), formerly known as USIN, SIN, SPIN?

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Written by GROW Super
Updated over a week ago

Insurance

Read our Insurance offering and guide, and find out about our Insurance partner
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Written by GROW Super
Updated over a week ago

Early Release of Super

Early Release of a Superannuation Benefit on grounds of Severe Financial Hardship or Compassionate Grounds
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Written by GROW Super
Updated over a week ago