📱 GSMtasks Driver App Guide

The Driver App allows drivers and field workers to receive tasks, navigate to customers, update task statuses, collect proof of completion, and stay connected with the office in real time.

This guide covers everything you need to know to start using the app confidently.

✅ Download the app

✅ Log in

✅ Enable permissions

✅ Go on duty

✅ View your assigned tasks

✅ Filter and reorder tasks

✅ Accept or reject tasks

✅ Navigate to customers

✅ Complete tasks

✅ Add signatures, photos and notes

✅ Complete forms or metafields

✅ Handle failed tasks

The GSMtasks Driver App is available for both Android and iOS devices.

Download it from:

📱 Google Play

📱 Apple App Store

After installing the app, you're ready to log in using the credentials provided by your company.

Open the GSMtasks Driver App.

Enter:

• Your email address

• Your password

Tap Login.

If you've forgotten your password, contact your administrator or reset it using the Forgot Password option (if enabled).

When prompted, make sure to allow the following permissions so the app works correctly:

📍 Location – set this to Always. This allows tracking to keep working for the admins even when the app is running in the background.

🔔 Notifications – this ensures you get a popup alert whenever a new task is assigned to you.

Before you can receive tasks, you must be marked On Duty.

Simply enable the On Duty toggle at the top of the app.

Once you're on duty, any tasks assigned to you will automatically appear in your task list.

If you switch to Off Duty, you'll still be assigned new tasks, but you won't see them in your task list until you go back On Duty.

Location permission must be set to Always in your phone settings so admins can track on-field workers, including while the app is in the background.

You can view assigned tasks in a few different ways.

The default view displays all assigned tasks in chronological order.

Each task includes:

You can also filter your task list to quickly find specific tasks, and, if enabled, reorder tasks manually by dragging them into your preferred sequence.

Tap the Map icon to see all assigned tasks displayed on a map.

This is useful when you want a visual overview of nearby jobs.

Task markers are numbered according to your current route.

Different colours indicate different task statuses.

Tap any marker to open the task details.

You can also view your assigned routes directly in the mobile app for a clear overview of your planned stops.

If route optimization is enabled for your account, you can optimize your assigned tasks directly from the Driver App.

Tap Optimize in the top-right corner.

You'll be asked how you'd like to optimize your route.

Prioritizes the shortest driving distance between tasks.

Ideal when travel time is your main priority.

Considers each task's scheduled time window (Complete After and Complete Before) to help ensure deliveries or appointments are completed on time.

Not all companies allow route optimization from the Driver App. Availability depends on your organization's settings.

When a new task is assigned, you can either accept or reject it.

Swipe the task to the right.

Accepted tasks turn dark blue and your dispatcher is notified that you've accepted the assignment.

Swipe the task to the left.

The task disappears from your app and returns to the Unassigned column in the Dashboard for reassignment.

If needed, you can undo an accepted task by swiping it back to the left before work has started.

Accepting and rejecting tasks is only available if this feature is enabled in your account settings. Many companies don't use this feature, and it is not mandatory in order to start working on a task.

Tap a task to open its full details.

Here you'll find everything needed to complete the job, including:

Take a moment to review the information before starting your journey.

When you're ready to leave, tap Start Driving.

You can navigate using your preferred navigation app, including:

💡 Good to know

In your app settings, you can choose which navigation app opens by default, and toggle whether it should open automatically as soon as you tap Start Driving.

Once you've reached the customer, tap Arrived.

This updates the task status and lets the office know you've arrived on site.

PS! This step can be removed from the workflow. Contact our support to remove the Arrive button.

Before completing the task, you may be asked to provide proof of completion.

Depending on your company's workflow, you can:

📸 Add photos

🎥 Record videos

✍️ Collect customer signatures

📝 Add notes

📋 Complete custom fields and/or forms

Once everything has been completed, swipe Swipe to Complete to finish the task.

The office will immediately see that the task has been completed.

💡 Tip

Some tasks may require mandatory, specific information - such as a signature or custom fields - before they can be completed. Ask our support to make any steps within the task mandatory.

If you're unable to complete a task, tap Failed.

You'll have the opportunity to:

The task remains assigned to you and can be completed later if needed.

Alternatively, your dispatcher can reassign it or reschedule it from the Dashboard.

If you accidentally start a task or need to restart it before completion, you can use the Restart option.

Once a task has been marked Completed, it cannot be restarted.

Make sure you're marked On Duty. If you're Off Duty, tasks may still be assigned to you, but they won't be visible in your list until you switch back On Duty.

Your company may require a signature, photo, note, or custom field before completion.

Yes. GSMtasks supports Google Maps, Apple Maps, and Waze for navigation. (anything more?)

The task returns to the Dashboard's Unassigned column, where it can be reassigned by a dispatcher. Note that accepting/rejecting is only available if this feature is enabled for your account.

If you experience any issues using the GSMtasks Driver App, please contact your dispatcher or reach out to our support team using the chat bubble in the Dashboard.