When a user enables the Jail Call check box, the files will process appropriately to a more accurate transcription for jail calls.
Why more accurate? The technology underlying jail calls typically involves duplex channel technology, which uses two separate frequency channels for each call: one for sending (uplink) and one for receiving (downlink) audio. This setup allows for simultaneous two-way communication, essential for clear and effective phone conversations.
Benefits:
Easy Identification of Speakers: The dual-channel system helps distinguish between Speaker 1 and Speaker 2 more accurately than single-channel recordings, making transcription attribution more precise.
Clearer Audio Quality: Each channel handles one direction of audio, reducing overlap and background noise, which improves the clarity of the recorded conversation.
Better Transcriptions / Lower Word Error Rates (WER): The separation of channels aids in analyzing the conversation overall, leading to transcription draft with lower WER than similar conversations captured using more commonly used recording devices.
Users with ownership of a case or have the upload share permission have the ability to enable a video or audio file to be marked as a jail call.
To Enable a Jail Call While Uploading a File
From inside the case you want to upload a file to, click on the "Upload" button on the right side of the files table.
Drag and drop or click in the box to upload the Jail Call video or audio file. Click on the "Jail Call" checkbox and click the blue "Upload" button on the bottom right-hand corner of the screen.
Note: If you would like for the jail call to be transcribed automatically, click on the "Transcribe" checkbox.
Once the jail call file has been uploaded and processed, the jail call will be ready to be viewed.
To Enable a Jail Call After The File Has Been Uploaded
From within a case, click the "settings" gear icon at the top right of your list of case files.
Find the file that you would like to mark as a jail call, and make sure to check the box for "jail call" on that file. A file can only be marked as a jail call if it has multiple audio channels, so the checkbox will not be clickable if the video has only one audio channel.
Note: If you would like for the jail call to be transcribed automatically, click on the "Transcribe" checkbox.
Once you have saved your file settings, click save.
The jail call will now re-process. Once the file is done re-processing, the jail call file will be ready to be viewed.