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Frequently asked questions and error messages
Frequently asked questions and error messages

Here we answer questions we get asked frequently by users and provide assistance for when you see an error message

Updated over 2 months ago
  1. Why do I see an error message when attempting to log into my employer account?

    • If the error message you see is "undefined is not valid JSON" it means that you abandoned onboarding while creating your workplace without saving your progress by clicking continue. Please contact support by sending us a message using the messenger app.

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