GuestJoy FAQ
These are the questions that come up the most often. Chances are, you'll find your answer here!
24 articles
📺 Learning GuestJoy
How can I use GuestJoy to encourage OTA guests to book direct next time?
Why do my emails look a little different when I look at them in different email clients?
Why did I suddenly receive several GuestJoy emails?
How can I change my account's password?
How can I send multiple emails to one address for several reservations?
How can I improve my upsell email click rate?
How to send guests to an external booking platform from an offer
What happens if I send multiple check-in emails?
Who can I contact for billing enquiries?
How to prevent emails being sent to a regular guest
How can I prevent a guest from receiving GuestJoy emails for just one stay?
How can I show offers to guests staying only on certain dates?
When a guest orders something, who will be emailed about it?
Is it possible to send my guests to Google rather than TripAdvisor?
How can I change the text of the Order Confirmation email?
How much detail should you include in your offers?
Does GuestJoy receive Booking.com emails? Can we reach those guests?
How do I control when guests see my feedback survey instead of being sent straight to TripAdvisor?
How can I tell if an email has been sent to a guest?
How does GuestJoy know which language to show to a guest?
How can I tell if a guest has unsubscribed from receiving our emails?
If a guest speaks a language that isn't active in GuestJoy, which language will they see?
How do I activate a new language in GuestJoy?