ASA

If the guest is on-site and the welcome email has not been sent or the guest cannot log in, you can check the following points to ensure the login function works:

If all the above points are met and the guest still does not appear under "Current Guests," please send us an email directly at support@guest.net with the guest's last name, email, and room number.

Pre-Check-In Login

If you have activated the Pre-Check-In login function, the guest can log in before check-in using their last name and reservation number. Again:

The Self-Check-In page is accessible via the following URLs and can be integrated into correspondence systems and communicated to the guest:

The following parameters can be used to transfer information to the Self-Check-In:

Example: https://hospitality.guestnet.info/self-checkin/?arrival=2020-06-18&departure=2020-06-20&name=max&surname=mustermann&reservation=12345

Please Note:

In some cases, an ASA operation is used for multiple properties. By default, we receive an interface from the ASA technician through which we receive data for all guests. However, it may be that only guests from a specific property should be able to log in to Guestnet.

In this case, simply send us the corresponding property codes to support@guest.net.

You can find the exact property names and codes in ASA under Hotel > Settings > Properties.

If multiple rooms are under the same reservation, the accounts are not automatically displayed per guest in Guestnet. To have them split by room, a small setting needs to be changed in ASA for the desired reservation. Open the reservation and then go to Accounts. Select "Separate accounts per room" under Accounts.

Once the data has been transferred to Guestnet again, it will be displayed correctly.

To prevent invoice items, such as a surprise, from being displayed to the guest, proceed as follows:

Italy

For the desired guest, under "Accounts," create a new account or an "R-Account." Assign the consumption/service/extra that should not appear in Guestnet to this account and then set it to definitive. The item will no longer be displayed in the listing. At check-out, delete the account and reassign everything as desired.

Note: To ensure this item is not forgotten at check-out, a note should be added under "Check-Out Note."

Austria/Germany

In Austria/Germany, create an account, select "Delivery Note" as the document type, and set it to definitive. Before the guest pays, delete it and reassign everything as desired.

If delivery notes have not yet been created, go to "System Configuration" > "Operation" > "Billing" > "Miscellaneous" > under "Payment Limit," "Manage Delivery Notes" appears. Set this to active. It will then be selectable as a document type.

If the interface to ASA is active, orders from the modules Bread Service, Room Service, and Shop can be booked directly as extras in ASA.

Setup

To set up the interface, a product must be created in ASA, and the code of this product must be sent to support@guest.net. Ideally, a uniform code should be used, e.g., "GUESTNET-ROOMSERVICE," "GUESTNET-SHOP," etc.

One article can be stored in ASA per module.

Function

When the guest orders room service, the total amount is recorded as an extra in ASA, even if the order is for a later time.

All ordered items are listed as information in the posted extra.

The order is sent as usual via email, SMS, or, if configured, to the receipt printer.

Posting Breakfast Orders

Breakfast orders are always posted within 30 minutes after the order deadline, so any changes can be considered, and only the final order is transferred.

The automatic synchronization of spa requests with the ASA Wellness Planner is available free of charge to all customers with the "Wellness & Beauty" and "Guest Login" functions.

The ASA module "Reservation Service (extended)" (paid) is necessary. When activating this module, it's also important that the Guestnet user has the right to use it. First, the Guestnet and ASA configurations described below must be carried out to activate the function.

In ASA, under "Setup" > "System" > "Users," in the "Web" tab, the checkbox for "Reservation Service (extended)" must be activated.

To link Wellness & Beauty and ASA treatments, both the guest web app and the upselling module must be available. Furthermore, the "Reservation Service (extended)" function (paid) must be enabled in ASA, and the Guestnet user must have the necessary rights.

The following functions must also be activated in ASA:

The following configurations must be stored in ASA beforehand (here is a suggested solution, although there are other possibilities in ASA):

In the configuration of individual applications, you can select whether a treatment is bookable only on certain weekdays or at certain times.

Under Hotel > Settings > Application Places, you can select per application place the application types or applications.

Assign Applications to Employees

Under General > Master Data > Employees, you can select which application types or applications the employee performs.

Under General > Master Data > Employees, the availability per employee is stored.

Under Setup > System > System Configuration > Operation > Spa, the start time grid can be selected. This influences the time intervals in which appointments are available.

To link the treatment in Guestnet with the application in ASA, the code of the stored ASA spa application is needed.

This is stored for the respective spa treatment. Under Hotel > Master Data > Application, you can find an overview.

Copy the code of the application.

Open the desired application in the Guestnet backend and store the code under Product ID in PMS.

Once the Product ID is stored in PMS, the guest can book the treatment directly in ASA.

Once a guest books an application and clicks on 'Request,' they receive a confirmation email, while the hotel's stored contact also receives a notification.

The reservation is automatically imported into the ASA system as a spa booking within a few minutes. There, the reservation only needs to be changed from 'Reserved' to 'Confirmed.'

Once this status is updated, the status of the spa treatment in the guest's 'My Stay' area is also updated accordingly.

The password required for guest login using "room number" and "password" is identical to the password stored in ASA.

The best way to verify the password is to complete the required fields in the "My Stay" module, enter your hotel’s email address, and log in as a guest. This allows you to check whether the password works or if an error message appears.

Even if the guest is checked in, the "tourist tax" is only posted under "Services" once an account has been created in the guest area under “Accounts.” Prior to that, no tourist taxes will be visible under "Services." Guestnet only displays the posted items to the guest.

The information is sent only as a request via email to the hotel. In ASA, a booking is only possible if the guest is booked in directly.