What are the benefits of this integration?
With the hotelkit integration, your guest data and interactions from Guestnet are directly linked to your hotel’s internal operations. Guest tasks, requests, or feedback are automatically forwarded to the appropriate departments – without media disruptions and without time delays.
The result: Your team works more focused, faster, and closer to the guest.
Feature Overview
With the hotelkit integration, you can:
Automatically transfer guest requests from forms or messages as tasks to hotelkit
Forward green options (e.g. cancellation of room cleaning)
Transfer room service orders
Generate tasks from shop orders (e.g. items from the digital kiosk)
Push content from forms into internal hotelkit content pages
Automatically sync weekly program information
Forward new activity registrations
Provide participant overviews before activities start
Display capacity status information (e.g. minimum participants reached / not reached, activity fully booked)
Transfer SPA requests automatically
How to set up the hotelkit integration
ℹ️ Currently, management systems can only be connected by our Customer Success Team (support@guest.net). A self-service option is currently in development.
The setup is done during the onboarding call. Below is a list of the requirements needed for the connection.
Requirements for integration:
A valid hotelkit API key, provided by hotelkit
Activation of the Guestnet account by hotelkit via Client ID
FAQ about the hotelkit integration
What data is actually transmitted?
What data is actually transmitted?
The relevant data from emails is transferred to hotelkit per module. You can view them in the Mail Log. Here's an example of a room service order submission.
Why are tasks not being transmitted?
Why are tasks not being transmitted?
If this happens, there may be an issue with the interface. Please check if the hotelkit account has been enabled for Guestnet.
Can I deactivate the integration for specific properties?
Can I deactivate the integration for specific properties?
Yes – each property has its own Guestnet. The hotelkit key determines which property is linked to which hotelkit account.
Interested in this feature?
The integration with hotelkit is part of the Professional package.
We’re happy to show you how to best integrate this feature into your workflows.
📩 Contact us at: support@guest.net