Introduction - Whtar are the benefits of this module?
The Self-Check-Out module helps you digitize the departure process and enables payments directly within the Guestnet platform. Guests can independently view and settle their bill – offering a modern, contactless experience.
Feature Overview
The following features are available with the Self-Check-Out module:
Digital payment directly in Guestnet
Optional full check-out with PMS ASA
Automated check-out email sent to guests
Room-specific configuration
Tipping option during payment
Integration with payment service provider and PMS
How to set up the Self-Check-Out module
Request activation:
Send a short email to 📩 support@guest.net to activate the "Self-Check-Out" and "Payment" features.
Configure settings in the backend:
Go to My Stay > Settings > Self-Check-Out and define:
Mode: Deactivated, Payment only, or Full Check-Out
Timing: On the day of departure or the day before
Time: Set the hour from which check-out becomes available
3. Enable tipping:
In ASA (PMS):
System Configuration > Operation > Billing > Extra for tips: TRINKGELD Trinkgeld
System Configuration > Operation > Communication > Import consumption booking > TRINKGELD Trinkgeld
4. In the Guestnet backend: Ensure the tipping option is enabled
5. Room-specific control:
Under Current Stay, you can enable or disable Self-Check-Out for individual
rooms.
6. Enable automated email:
Activate the option Send automated Self-Check-Out email to grant guests access
automatically.
Video about payment
Video about check-out
FAQ about the module
Does the guest need to be logged in to use the module?
Does the guest need to be logged in to use the module?
No, the guest receives an email with a direct link to the Self-Check-Out feature.
Does full check-out work with any PMS?
Does full check-out work with any PMS?
Currently, full digital check-out is only available with PMS ASA.
The payment display is functional with all PMS systems that provide invoice access.
How is tipping handled?
How is tipping handled?
The tip is added to the total bill and automatically recorded in PMS ASA.
Is the payment tracked in the system?
Is the payment tracked in the system?
Yes, after successful payment:
A confirmation email is sent
The invoice status is updated to “Paid”
The payment option is disabled for the guest
Can the guest choose their departure time?
Can the guest choose their departure time?
Yes, if full check-out is enabled, the guest can choose:
Now
Later (today) – with time selection
Tomorrow – with time selection
Would you like to activate this module?
The Self-Check-Out module can be purchased as an add-on to your package.
Our Customer Success Team is happy to advise you on the best way to implement this feature:
📩 support@guest.net