Introduction – What does this module do for me?
The Hotel Feedback module helps you collect guest feedback easily and in a structured manner – on topics such as cleanliness, comfort, or service. It ensures a modern, contactless guest experience – directly integrated into your Guestnet platform.
Feature Overview
These functions are available in the Hotel Feedback module:
Customizable intro text
Configurable mandatory fields (e.g. name, room number)
Flexible feedback topics (e.g. cleanliness, comfort, food, service)
Guest ratings via point/scale system
Non-public rating collection
Central feedback view in the admin area
How to set up the Hotel Feedback module
In the backend, go to Guestapp > Hotel Feedback
Customize the intro text (e.g. tone or language)
Define whether name and room number should be mandatory fields
Add your own rating categories (e.g. service, comfort, breakfast)
Test the form with a test booking or preview
FAQ about the module
Are the ratings visible to the public?
Are the ratings visible to the public?
No, ratings are only visible in the admin area.
Can I define which topics are asked about?
Can I define which topics are asked about?
Yes, the feedback topics can be flexibly adjusted.
Can mandatory fields be enabled?
Can mandatory fields be enabled?
Yes – name and room number can be set as required fields.
Where can I view the guest feedback?
Where can I view the guest feedback?
All submitted ratings can be accessed in the admin area.
Would you like to activate this module?
The Hotel Feedback module is part of the Premium & Professional package. Our Customer Success Team will be happy to advise you on how to make the most of the module:
📩 support@guest.net