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Guestnet Order

Simply manage your orders digitally

Sophie Notdurfter avatar
Written by Sophie Notdurfter
Updated this week

Introduction – What does this module offer me?

The Guestnet Order module helps you digitally handle the ordering process for food and beverages and provides your guests with a modern, contactless experience. It ensures easy management of orders, flexible serving locations, and automatic notifications – directly integrated into your Guestnet platform.

Feature Overview

These features are available to you in the Guestnet Order module:

  • Predefinable settings such as intro text, base price per person, and order period

  • Display of images in the list view

  • Query of the number of persons for the order

  • SMS notifications to stored phone numbers

  • Connection to printers/POS devices via URL

  • Individual categorization and arrangement of products

  • “Show Only” function to display certain categories

  • Management of serving locations with flexible opening hours and QR code generation

  • Product management: create, edit, deactivate, delete, and sort

  • Overview of all orders with export and print function

GDPR compliance, mobile optimization, automations

How to set up the Guestnet Order module

  1. Open the backend area Guestapp > Roomservice

  2. Define under Settings the intro text, base prices, serving times, and phone numbers for SMS notifications
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  3. Create categories and serving locations and customize them individually (colors, restrictions, sublocations, notifications)
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    Categories can be freely arranged by dragging and dropping using the gray dots before the category in the category overview.
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    Both new and already stored areas can be edited. Furthermore, QR codes for serving locations can be generated.
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  4. Add products or edit existing ones, including description, price, and image
    Use the “Show Only” function to display only selected categories
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  5. Find category ID: each category has its own ID.

    1. Find category ID: Each category has its own ID.

    2. Adjust link: add the category ID in the link, e.g.:

      https://professional.guest.net/room-service?showonlycategories=534

    3. The number “534” stands here for the ID of the desired category.

    4. Multiple categories: to show multiple categories, separate the IDs with a comma, e.g.:

      https://professional.guest.net/room-service?showonlycategories=534,533

  6. Test the process with a test order or preview
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FAQ about the module

Does the guest have to be logged in to use the module?

No, the guest can use the Guestnet Order module without logging in. If the main menu is configured to restrict access to the “My Stay” section to logged-in guests only, this section will be visible exclusively to authenticated users.

Can I deactivate the module for certain properties?

Yes, under “Location management” you can assign modules individually.

Are the data saved?

Yes, all orders and information are accessible in the backend and linked to the guest account.

Can I send SMS notifications to multiple numbers?

Yes, multiple phone numbers can be stored separated by commas.

Can I connect the orders to a printer?

Yes, you can store the URL of your printer. Further information can be found here.

Do you want to activate this module?

The Guestnet Order module is part of the Professional package. Our Customer Success Team will be happy to advise you on how to use the module optimally:
📩 support@guest.net

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