If your interview won't link to Guide, it’s often because the interview in Greenhouse is not set to “Needs scheduling” in Greenhouse's Job Settings. Enabling this setting ensures Guide can recognize and schedule the interview.
How to set interviews to "Needs scheduling" in Greenhouse:
Open the job in Greenhouse
Go to your Greenhouse dashboard, select the relevant job, and click Job Setup.
Go to “Interview Plan”
Under the job settings, find and click on Interview Plan.
Edit the specific interview
Locate the interview in question and click Edit.
Enable “Needs scheduling”
Scroll to the bottom (or locate the scheduling section) and ensure the interview is set to “Needs schedule” (or “Schedulable”). Make sure to save your changes.
Resync in Guide
In Guide, navigate to the Job > Interviews tab, then click Resync Interviews to pull in any updated settings.
Refresh and verify
Once the sync completes, refresh the Guide page. Your interview should now appear and be linkable.
Here are the two primary steps
Check the "Needs scheduling" box in Greenhouse's interview settings:
Click "Resync interviews" in Guide's job settings:
Still having trouble?
If the interview still won’t link after following these steps, please contact our support team for further assistance.