When sending messages via Guide, there are a number of steps you can take to ensure candidates receive your messages in their primary inbox.
If a candidate reports that an email went to "Updates" folder (or spam)
If a candidate informs you that a message isn't landing in their Primary folder, you can send them the following message:
Hi {candidate's name},
To ensure that future messages from us end up in the Primary folder of your email inbox, please do the following (outlined in this how-to video):
Add the email sender to your contacts by hovering over the sender's name in Gmail and clicking the "Add to contacts" button
Drag the message into the Primary folder
If marked as spam: Click "Report not spam"
Thank you!
{your name}
A more proactive approach
A more direct option that will ensure candidate's receive all messages is to send a message from your Gmail client at the beginning of the process.
This should not be necessary and is only a last resort if you are getting multiple reports of messages going to spam. Please contact Guide support if this is the case!
Hi {candidate name},
You'll be receiving communication with us via your interview portal throughout your interview process with {company name} that includes helpful prep material and will streamline scheduling your interviews. To ensure you receive messages from us during your interview process (and not to spam!), please add us to your Gmail contacts by following these instructions:
Navigate to https://contacts.google.com/new
Copy and paste this email address into the Email field: notifications@mail3.guide.co
Click the "Save" button
Thank you!
{your name}