Introduction
Gia helps brokers quickly answer questions during live client conversations by surfacing plan and benefit information for individual members.
Today, Gia is best used for client-specific lookups, plan benefit questions grounded in plan documents, and general insurance or regulatory questions that brokers would otherwise search for manually.
Below are the most common use cases, along with example prompts you can try.
Use Case 1: Deep Dive Plan Details & Benefits
Use Gia to quickly understand plan specifics, uncover hidden value, and prepare for client conversations.
Ask Gia…
Does my client’s plan cover dental? What are the specific benefits and copays?
What is this client’s deductible?
What is the maximum out of pocket for this plan?
What are the copays and coinsurance for primary care, specialists, and inpatient hospital stays?
What transportation benefits are included in this plan?
Are there any confusing or lesser known perks in this plan that I should highlight to the client?
Does this plan offer a flex card allowance, and how often does it refill?
Why this matters:
Instead of manually digging through plan documents, Gia surfaces key details so you can confidently explain coverage and identify value your client may not realize they have.
Use Case 2: Market Trends
Use Gia to stay informed about regulatory updates, carrier shifts, and competitive dynamics in your market.
Ask Gia…
What are the 2026 Star Ratings changes and how do they affect plans in [state/county]?
Which major carriers are entering or exiting the [state/county] Medicare Advantage market in 2026?
What are the CMS marketing and enrollment rules for 2026 that brokers need to follow?
What are the biggest Medicare Advantage plan changes for this year?
Which carriers updated their formularies recently?
Are there any plans I should avoid for clients taking brand name Synthroid?
Why this matters:
Gia helps you stay current without having to search multiple sources, so you can proactively guide clients and position yourself as a trusted expert.
Use Case 3: Client Questions & Communications
Use Gia to draft clear, professional communication for client updates, renewals, and benefit explanations.
Ask Gia…
Draft a renewal email explaining my client's current plan is being discontinued and their options.
How can this client pay their bill?
What extra benefits does this plan include? Draft a concise email script I can send to my client highlighting them.
My client doesn’t understand their prescription drug coverage. Please draft a phone call script summarizing this benefit in plain language.
Why this matters:
Gia helps you translate complex plan details into simple, client friendly messaging, saving you time while improving clarity and trust.
What Gia Does not Support Today
Gia is not currently able to answer questions about:
Provider network lookups
Pharmacy or formulary searches
Prescription-specific coverage or cost checks
Analytics, insights, or recommendations across an entire book of business
Contracting, commissions, or agency/FMO operational workflows
These topics are outside the scope of functionality today.
Future Enhancements
Over time, Gia may expand to support deeper servicing workflows such as provider and pharmacy integrations, broader lines of business beyond the current focus, and additional surfaces inside GydeOS.