How can I change from a monthly subscription to a yearly subscription and vice versa?
For subscriptions purchased via the phone app, you can follow the guide by Google or Apple to change your subscription.
For subscriptions paid via the website app, please get in touch and provide us with the information about your subscription (such as any payment invoices). We will support you further.
How can I change from a renewal subscription to a Lifetime subscription?
To switch to a Lifetime subscription, follow these steps:
Cancel the next payment of your current subscription.
Wait until the expiration date of your current subscription.
After expiration, you can re-purchase Premium with the Lifetime Subscription.
I have the Lifetime. Why am I still being charged for the monthly/annual plans?
Upgrading to Lifetime is not equivalent to automatically canceling a monthly or annual subscription. You must cancel your renewal plan before purchasing the Lifetime one to ensure you won't be double charged.
Why can't I access Premium even though I paid?
If you're experiencing issues accessing Premium after payment, consider the following steps based on your subscription method:
(1) Subscribing via App Store: Ensure you are logged into the Apple account used to purchase Premium on the App Store. Then, go to Habitify > Settings > Restore Purchase.
(2) Subscribing via Google Play Store: Make sure you are logged into the Google account used for Premium purchase. Try to download and install the Habitify app one more time.
(3) Subscribing via the website: Verify that you are signing in with the correct account used for the Premium purchase.
If you try all the ways, but the issue is not solved, please send us the screenshot of your payment receipt via the in-app chatbox (in Settings > Chat with our Support team), and we will check and assist you further.
I paid, but the upgrade tab is still available in settings and shows the account is free. Why?
The upgrade section in the settings menu has some issues with the UI showing your account's current plan. It shows that all accounts' current plans are free, even for the upgrade. We reported to fix it.
If there is no Upgrade tab on the bottom menu bar, you can confirm that your account is upgraded successfully.
My transaction can't be completed with Google Play. What can I do?
You might encounter this error message when purchasing the subscription via Play Store.
Since we do not have authorization over the transaction made on Play Store, this support article from Google can help you better: Need help with a Failed Transaction? Start here.
Do I have to purchase separate subscriptions for iOS and Android devices to access Premium on both?
No, you only need to upgrade to Premium on one device.
Once Premium is on one platform, it will be automatically upgraded to other supported platforms.
To ensure smooth access across devices, make sure that:
Your account is not a Guest account, and
Log into your account on all devices using the same method you chose when signing up for it.
I have more than 3 habits. What happens if my Premium subscription expires?
When your Premium subscription expires, the usage limitation will be re-imposed on your account. Your existing habits and their progress will still be there, but you won't be able to add new habits until you renew your Premium subscription.
I canceled times ago but am still charged today. Why?
In this case, it is more accurate that you still have an active subscription to Habitify Premium. Please note that:
Deleting your account is not equivalent to canceling your subscription, no matter which platform you start your Premium membership on.
Upgrading to Lifetime is not equivalent to automatically canceling a monthly or annual subscription. You must cancel your renewal plan before purchasing the Lifetime one to ensure you won't be double charged.
Every cancellation should be confirmed by an email from the service provider. So, if you don't get one, don't hesitate to contact us for further support.
How can I get a refund?
Your payment method will decide which policy of refund your payment is covered under.
For subscriptions purchased in apps on Mac, iPhone, and iPad, you are paying Apple. So please read through Apple's policy. Follow the guide here to request a refund from Apple: https://support.apple.com/en-vn/HT204084.
For subscriptions on Android devices, you are paying to Google. So here's the place you can read through their policy and guide to get your refund: https://support.google.com/googleplay/answer/2479637?hl=en.
We will not be able to support you further for these two payment methods if Apple or Google rejects your request for a refund.
For the payment via the website app, you can request a refund within 7 days from the payment date. Send us a screenshot of the payment proof via the in-app chatbox or at contact@habitify.me, so we can check and assist you further.
If you have any special circumstances related to the refund, please share them with us. We will do our best to support you the most.
If you encounter any other issues or have additional questions, don't hesitate to contact our customer support team for assistance.