If you're experiencing issues accessing Premium after payment, consider the following steps based on your subscription method:
(1) Subscribing via iOS app, iPad app or macOS app:
Ensure you are logged into the Apple account used to purchase Premium.
Open the Habitify app
Go to the Settings
Find and tap on Restore Purchase.
(2) Subscribing via Android app:
Make sure you are logged into the Google account used for Premium purchase.
Try to re-install the Habitify app one more time.
(3) Subscribing via the website:
Verify that you are signing in with the correct account used for the Premium purchase.
If you try all the ways, but the issue is not solved, please send us a screenshot of your payment receipt via the in-app chatbox We will check and assist you further.
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If you have any questions in addition, please feel free to share with us in the box chat of the app or at our email contact@habitify.me.