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Troubleshooting: Already paid but cannot use some features

If you're experiencing issues accessing Premium after payment, consider the following steps based on your subscription method.

Written by Habitify

First of all, there are features that are only available on Pro Plans. For the Plus plan with annual payment, it includes: 

  • Unlimited habits

  • Unlimited reminders per habit

  • Unlimited custom areas

For the features available in Pro plans, you can check here.

If you're on a Pro plan but still experiencing issues of accessing Paid features after payment, consider the following steps based on your subscription method:

Subscribing via iOS app

  • Ensure you are logged into the Apple account used to purchase Premium.

  • Open the Habitify app

  • Go to the Settings

  • Find and tap on Restore Purchase.

Subscribing via Android app

  • Make sure you are logged into the Google account used for Premium purchase.

  • Try to re-install the Habitify app one more time.

Subscribing via the website

  • Verify that you are signing in with the correct account used for the Premium purchase.

If you try all the ways, but the issue is not solved, please send us a screenshot of your payment receipt to our email contact@habitify.me. We will check and assist you further.


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If you have any questions in addition, please feel free to share with us in Settings > Send us a message or contact us at our email contact@habitify.me.

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