There are two things that may be happening contributing to why you are not seeing the purchase in your app:
1. You need to close the app and re-open it to ‘synch’ the purchase with the app from our purchasing side of our workout platform.
2. You used a different email address when you purchased that the email address with which you are logged into the app. This happens sometimes when someone sets up an account account and later makes the purchase and uses a different email address for the purchase. To fix, either log out of of the app and log back in with the email you used for the purchase, or change the email address to the one you want to use.
How to determine what the email is used in the app and browser
1. Press on the main menu of the app (three bars in upper left)
2. Press on EDIT Profile
3. Check the email with which you are logged into the app.
4. Go to the browser where you purchased the plan or group
5. Click on the profile icon in the upper left.
6. Click on MY STUFF.
7. Scroll to the EDIT Profile area in the left panel.
8. Check if the email address is different than the email address in the app.
How to update the email to the email you use for the app (but does not have the purchase)
1. Change the email address in the app to something else and log out.
2. Change the email address in the web browser to the correct email (the one you want to use in the app).
3. Log back into the app with the correct email address.