This article explains how to check whether you have an active Hallow subscription or free trial, when it renews or ends, which payment method you used, and what to do if you think you've been charged twice.
If you need to make changes to your subscription after checking your status, please see the following article:
⚠️ IMPORTANT: Your subscription method may be different from your sign-in method.
Your subscription type may differ from the sign-in method you used to create your account. (i.e. You may be logging in with Google sign-on but paid with PayPal, so your subscription is a PayPal subscription, not a Google Play store subscription.)
Subscriptions can be started on our website or through the app stores. If you are having trouble finding your subscription or suspect you have more than one subscription, make sure to check both the website AND the app store!
Instructions for how to do both are below.
How to check your subscription in the Hallow mobile app:
If you want to know whether you have an active subscription or free trial, follow these steps:
Open the Hallow app.
Tap Me in the bottom-right corner.
Tap Settings in the top-right corner.
Tap Subscription.
From this screen, you'll see your current subscription information.
What does the info on my subscription screen mean?
Current Subscription Plan
The large text at the top shows your current plan, such as:
Annual
Family
Complimentary (gifted to you)
Renewing On
If your subscription says "Renewing on" followed by a future date:
Your trial or subscription is active.
The displayed date is when your next payment will be charged.
Ends On
If your subscription says "Ends on" followed by a date:
Your subscription or trial has already been canceled.
You will continue to have access until that date.
You will not be charged again.
After that date, your account will return to the free version of Hallow.
Subscription Method
Your subscription screen also shows where your subscription was purchased.
You may see:
Subscribed through Hallow.com — purchased on Hallow.com using a credit card or PayPal.
Subscribed through the App Store — purchased through Apple's App Store.
Subscribed through the Play Store — purchased through Google Play.
⚠️ What if I only see a "Subscribe" button?
If you see a Subscribe button instead of Subscription, it means:
You do not currently have an active trial or subscription.
Your account is using the free version of Hallow.
How to check your subscription on the Hallow website:
If you'd rather check your subscription from a web browser:
Visit the Hallow website and log in.
Sign in using the same login method you originally used to create your Hallow account.
After logging in, open Settings.
On mobile browsers, tap the three-line menu in the upper-right corner first.
Select Subscription.
If you are using a computer or laptop, please refer to the screenshots below to see how it appears on a desktop:
If you have an active subscription
You'll see:
Your subscription plan (Annual, Family, Complimentary)
Your renewal date
If you are using the free version
You'll see the available subscription plans with the option to purchase a subscription.
What to do if you think you have been charged twice.
If you believe you've been charged twice but only see one subscription, one of these situations is the most common cause.
Option A: You accidentally purchased two subscriptions
You may have subscribed:
once through Hallow.com, and
once through Apple App Store or Google Play.
Check:
Your Hallow app
Your Apple or Google subscription settings to confirm whether two subscriptions exist.
Option B: You created two Hallow accounts
You may have created separate accounts using different login methods.
For example:
Apple Sign-In
Google Sign-In
Phone number
Try logging out and signing back in using each login method you've previously used. If Hallow asks you to create a brand-new account, that login method is not connected to an existing subscription.
For additional help, see: Help me manage my account & sign-in method
Option C: Someone else using your payment method subscribed
If you share a credit card or bank account with a family member, another person may have purchased a Hallow subscription.
If you've ruled out duplicate subscriptions and duplicate accounts, check whether someone else on the shared payment method recently subscribed.
We’re always here to help when you need it. You can reach out through this purple chat window on the bottom-right corner or email us at support@hallow.app
God bless 🕊️