Apologies for the inconvenience! Whoever purchased the gift card should have received an email with instructions on how to redeem. I've pasted them below.

Instructions for redeeming if you already have a Hallow account on your phone:

  • Sign out (in the profile tab, top right) from your account in the app
  • Go to https://hallow.app/register and create a new account with a new email and password
  • Scroll down, enter the promo code (you'll need to find this in the email you received as it's different for each gift card) and click "Redeem"
  • Enter your credit card and click "Subscribe Now" (you will not be charged at all until the gift card expires and we will send you a reminder email before it does - you can also cancel at any time and retain access throughout the gift card period).
  • Sign back into the app on your phone with the new email and password you created online

If you have any questions at all please reach out to us here or at support@hallow.app

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