All Collections
Troubleshooting Tips
My prayer didn't log correctly and I lost my streak!
My prayer didn't log correctly and I lost my streak!

No worries! We'll explain how to update your prayer activity for lost streaks!

Bryan Enriquez avatar
Written by Bryan Enriquez
Updated over a week ago
  1. Open the app, tap on "Me" in the bottom right

  2. Tap on "Activity"

  3. Click View Prayer Activity

  4. Tap on the "+"

  5. Add what you did and when.

  6. Add the Session


I think my Account is Wiped!

If you think your account is wiped, please try to log out and log back in following your usual log-in method. (If you typically sign in using your e-mail, please do that and not use Google or Apple or vice versa, if you typically sign in through Apple or Google please do that–this will lead you to a different account which does not have your current records.)

You can log out by following the steps in this article:


We’re always here to help when you need it. You can reach out through this purple chat window on the bottom-right corner or e-mail us at support@hallow.app

God bless 🕊️

Did this answer your question?