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29 articles in this collection
Written by Alex and Bryan Enriquez

How do I change my e-mail address?

What to do if you want to change your e-mail
Bryan Enriquez avatar
Written by Bryan Enriquez
Updated over a week ago

How do I switch guides?

How you can change the voice of your guide
Bryan Enriquez avatar
Written by Bryan Enriquez
Updated over a week ago

I have a promo code, where do I input it?

Where to put that awesome promo code
Bryan Enriquez avatar
Written by Bryan Enriquez
Updated over a week ago

How do I log out?

Where is that logout button???????
Bryan Enriquez avatar
Written by Bryan Enriquez
Updated over a week ago

I signed up with the wrong e-mail address, how can I change?

If you whiffed on your e-mail, no biggie :)
Bryan Enriquez avatar
Written by Bryan Enriquez
Updated over a week ago

I signed up and hit "start free trial" without entering my promo code. Help!

If you had a promo code, didn't enter it and started your free trial, this article can help
Bryan Enriquez avatar
Written by Bryan Enriquez
Updated over a week ago

How do I download prayers?

This is how to download prayers to listen offline!
Bryan Enriquez avatar
Written by Bryan Enriquez
Updated over a week ago

I just got this promo code but I'm already subscribed to Hallow, can I still use it?

You can't use promo codes as an existing subscriber
Bryan Enriquez avatar
Written by Bryan Enriquez
Updated over a week ago

How do I update/change my payment method?

How to update/change your payment info
Bryan Enriquez avatar
Written by Bryan Enriquez
Updated over a week ago

Where can I get Hallow?

Where can I download the app?
Alex avatar
Written by Alex
Updated over a week ago

I signed up and created an account without entering my promo code or starting the free trial!

If you did this, no worries!
Bryan Enriquez avatar
Written by Bryan Enriquez
Updated over a week ago

What is Hallow's religious affiliation?

What teaching and tradition are we based on? Are we Catholic?
Alex avatar
Written by Alex
Updated over a week ago

Why the name "Hallow"?

Why did you pick this name? What does it mean?
Alex avatar
Written by Alex
Updated over a week ago

How do I turn on/change the background music?

How to toggle your background tunes
Bryan Enriquez avatar
Written by Bryan Enriquez
Updated this week

How much does it cost?

How much is the app? Do I have to subscribe?
Alex avatar
Written by Alex
Updated over a week ago

Is it available outside of the U.S.?

Does the app work internationally
Alex avatar
Written by Alex
Updated over a week ago

My session stops playing when I lock my phone screen

Bryan Enriquez avatar
Written by Bryan Enriquez
Updated over a week ago

How do I access the Advent or Lent Challenge?

Having difficulty accessing these challenges?
Alex avatar
Written by Alex
Updated over a week ago

Issues with redeeming a gift card (already have an account)

I bought a gift card, but can't redeem it - I already have a Hallow account
Alex avatar
Written by Alex
Updated over a week ago

I was charged, but want a refund

Want to figure out how to request a refund?
Alex avatar
Written by Alex
Updated over a week ago

Issues with redeeming a gift card (new to Hallow)

I bought a gift card, but can't redeem it - I don't yet have a Hallow account
Alex avatar
Written by Alex
Updated over a week ago

How do I subscribe?

Want to sign up for access to the full content?
Alex avatar
Written by Alex
Updated over a week ago

How often are the daily sessions updated?

Want to be sure you're following along with the Church calendar?
Alex avatar
Written by Alex
Updated over a week ago

How can I tell if I'm subscribed?

Not sure if you're subscribed or when your free trial ends?
Alex avatar
Written by Alex
Updated over a week ago

How do I cancel my subscription?

Want to cancel your subscription or free trial? Follow these steps
Alex avatar
Written by Alex
Updated over a week ago

How do I change my subscription?

Want to change to monthly, annual or lifetime subscription?
Alex avatar
Written by Alex
Updated over a week ago

The app keeps closing after 20 mins of prayer

20 mins into your session does it send you to the journal automatically?
Alex avatar
Written by Alex
Updated over a week ago

I'm subscribed but the prayers are locked

Help for when you've already started your free trial, but the sessions remain locked and it won't let you subscribe again
Alex avatar
Written by Alex
Updated this week

The app keeps closing after 1 min of prayer

If your app kicks you out of the session and to the journal at these times
Alex avatar
Written by Alex
Updated over a week ago