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Troubleshooting Tips

Troubleshooting Tips

Have issues in the Hallow app? Try these steps!

4 articles
Bryan Enriquez avatar
Written by Bryan Enriquez

My prayer didn't log correctly and I lost my streak!

No worries! We'll explain how to update your prayer activity for lost streaks!
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Written by Bryan Enriquez. Updated over a week ago

The app keeps closing after 20 mins of prayer

20 mins into your session does it send you to the journal automatically?
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Written by Bryan Enriquez. Updated over a week ago

I'm subscribed but the prayers are locked

Help for when you've already started your free trial, but the sessions remain locked and it won't let you subscribe again
Bryan Enriquez avatar
Written by Bryan Enriquez. Updated over a week ago

My session stops playing when I lock my phone screen

Bryan Enriquez avatar
Written by Bryan Enriquez. Updated over a week ago