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Employee Net Promoter Score (eNPS)

Rob Nicoletti avatar
Written by Rob Nicoletti
Updated over 10 months ago

What is Employee Net Promoter Score (eNPS)?

Employee Net Promoter Score (eNPS) is a metric that measures employee loyalty and satisfaction by asking how likely employees are to recommend their workplace to others. A high eNPS indicates strong employee engagement, satisfaction, and a positive company culture.

How to Measure Employee Net Promoter Score (eNPS)?

eNPS is measured by:

  1. Employee Surveys: Ask employees to rate on a scale of 0 to 10 how likely they are to recommend the company as a place to work.

  2. Score Calculation: Subtract the percentage of detractors (those who rate 0-6) from the percentage of promoters (those who rate 9-10) to get your eNPS.

  3. Feedback Platforms: Use platforms like Qualtrics, SurveyMonkey, or specific eNPS tools to automate the collection and calculation of eNPS.

  4. Analysis by Demographics: Break down eNPS by department, role, or tenure to identify areas where improvements are needed.

How to Improve Employee Net Promoter Score (eNPS)?

To increase eNPS:

  1. Act on Feedback: Regularly gather employee feedback and implement changes based on their suggestions to improve workplace satisfaction.

  2. Enhance Recognition Programs: Recognize and reward employees for their contributions to foster loyalty and a positive work environment.

  3. Improve Leadership Practices: Ensure that leaders are approachable, supportive, and aligned with the company’s values to build trust and satisfaction.

  4. Foster a Positive Culture: Create a workplace culture that promotes collaboration, inclusivity, and employee well-being.

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