Customer Retention | HALO Help Center

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Retention (Service)

Customer Retention

Customer Retention

By Rob1 author17 articles

Introduction to Customer Retention

Customer Retention Learning Path

Deliver Exceptional Customer Service: The Cornerstone of Customer Loyalty

Personalize the Customer Experience: Creating Connections That Last

Engage Customers Regularly: Building Relationships Through Consistent Communication

Reward Loyalty: Encouraging Repeat Business and Long-Term Relationships

Collect and Act on Feedback: Driving Improvement and Customer Satisfaction

Customer Retention Metrics

Customer Happiness Score

Customer Health Score

Customer Loyalty

Customer Lifetime Value (LTV)

Customer Acquisition Cost (CAC)

Customer Churn Rate

Customer Lifetime Value (CLTV)

Customer Retention Rate

Net Promoter Score (NPS)

Repeat Purchase Rate

Upsell/Cross-Sell Rate

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