Reporting a bug 🐞

If you find a bug you weren't able to fix with any of our Troubleshooting articles, please let us know so we can look into it!

Maria Zenagui Glaïli avatar
Written by Maria Zenagui Glaïli
Updated over a week ago

How to write a useful bug report

Why is this so important? A good bug report gets the bug fixed as it lets our engineers know which parts of the code are not behaving as they should. Finding and fixing bugs is a very difficult task, and it's practically impossible without enough information, so you can make this process much easier and fast by submitting useful bug reports that will pinpoint the issue straight away.

A good Bug report must contain only one bug and be specific. It should contain a summary of the issue occurring, and the steps that allow the engineer to reproduce the bug.

Good report example:

Title: Clear, short, and summarizes the issue. Ex: Public video from Vimeo does not surpass 50% on uploading process

Details: It contains an overview of the issue, how frequently it occurs and what triggers it. This section should contain useful facts for the team to reproduce and fix the Bug, not opinions or complaints.

Should you like to add any attachments, such as a link or a screenshot, feel free to do so, the more information the better!

Did this answer your question?