We always strive to deliver your Human-made files in less than 24h for files under 1 hour.

Based on the length of the file, we give additional time to our Scribes to ensure that we deliver the highest quality transcript possible:

Audio length

Turnaround

Less than 1 hour

24h

From 1h to 1h 30m

36h

From 1h 30m to 2 hours

48h

Longer than 2 hours

48h + 12h for each additional 30m above 2h

Please keep in mind that other factors might affect the delivery time:

  • The quality of the audio in the file uploaded.

  • Difficult terms, acronyms, or specialized language.

  • Multiple speakers.

  • Closed speaker accents.

For a more accurate estimation of when your file is going to be ready, you can check the estimated arrival in your dashboard:

You can help our Scribes by providing specific vocabulary that might appear in your files. You can do that by filling in your My vocabulary page before submitting the file.

On some occasions, due to high volumes on the queue, the Scribes might not be able to claim your files in a timely manner, so additional delays may occur. Please know that we are currently in the process of contracting more Scribes to reduce these delays.

Photo by Alexander Schimmeck

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