The most common reason for this is the language selected when the file was uploaded was different from the actual language spoken in the file. The good news is that this is super easy to fix! 🎉
All you need to do is re-upload the file and ensure the correct language spoken has been selected in the uploader:
Head to your Dashboard and click on "+ Create"
Choose whether you'd like Transcript or Subtitles
Drag & drop your files or select "Choose files": Select the desired file from your computer and click the "Open" button. You can upload multiple files by clicking the Shift button and selecting your audio or video files
Ensure that the original spoken language in the file is selected in the "Speakers' language" box.
💡 Don't worry about being double-charged. When you re-upload your files for our Machine-Generated Service, our system recognizes this and won't charge you a second time!
"I've tried this, and my transcript is still blank"
If your transcript is still blank after following the steps above, you may be using an outdated version of your browser, or perhaps Internet Explorer. For the best experience, we recommend using one of the following browsers:
Chrome
Firefox
Opera
Edge
If none of the solutions above provide any results, feel free to let us know by clicking the Messenger button or sending an email to hi@happyscribe.com, and we'll gladly assist you!