We understand it can be worrying when your withdrawal hasn’t reached your account yet. Here are some common reasons:
Processing time ⏳
After we process your request, it may take up to 5 working days for the funds to reach your bank account. This depends on your bank, and we have no control over this delay.Incorrect bank details ⚠️
Please make sure you are using an IBAN registered in your name and double-check the bank name, IBAN, and BIC.Pending verification 📄
Sometimes, additional verification may be needed. Check your inbox for any emails from us regarding required documents or approved payment methods.Technical issues 💻
Occasionally, your bank or payment provider may experience delays.
If your withdrawal hasn’t arrived after 5 working days, contact our Customer Support and include:
Transaction details (date, amount, transaction ID)
A copy of your bank statement showing transactions from the withdrawal date until today
Providing this information helps us investigate faster and liaise with your bank or payment provider to trace the transaction.